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Terms & Conditions
Exchange, right of withdrawal and Complaint
1. Right of withdrawal and Open purchase
2. Change or cancel purchases
3. Complaint
4. Color and weight of discs
Purchase, Prices and Payment methods
5. Purchase information
6. Prices, Discounts and payment methods
Delivery and Packing Errors
7. Delivery information
8. Handling Errorss & Transport Damage
Other
9. Privacy, personal information and marketing
10. Contact and other information
1. Right of withdrawal and Open purchase
You who buy goods or services online are entitled to two weeks of remorse (14 days). DISCSPORT.SE /FI / EU complies with the Consumer Purchase Act and the E-Commerce Act, which can be read on the Swedish Consumer Agency's website..
2. Change or cancel purchases
Returns must be unused, whole and clean and in undamaged original packaging if any. Returns can only be accepted upon presentation of a receipt. Any return shipping will not be refunded.
Note! Contact us before sending back in cases where discsport will be responsible for return shipping.
To return:
Feel free to use the discsport packaging with which the product was delivered. Attach a copy of the receipt / invoice (if this is missing, state name and order number). Write on the copy what you want to change to. When the return has been received by discsport, we will send the exchange item or make a refund.
In case of cancellation, we make a refund to the card used for payment (shipping cost is not refundable).
If payment has been made by bank transfer or swish, we need bank details (bank, clearing & account number) to be able to make a refund.
3. Complaint
To complain about an article, it is first and foremost necessary that it is unused. For golf discs, this means, for example, that they have not been tested. Complain about the golf disc if it has visible defects, such as scratches, nicks, wrong shape or uneven finish or if the print is bad or wrong. We cannot accept complaints based on flight characteristics or other "invisible faults", such as the fact that it is considered that the stability does not match the disc manufacturers' figures or what was expected.
Note! Contact us before sending back in cases where discsport will be responsible for return shipping.
How do I proceed if I want to complain::
Alt 1) If you have the opportunity - send a picture of the error. Hopefully we can then immediately let you know if the complaint can be approved or not.
Alt 2) Send the item back to discsport for assessment. Preferably use the discsport packaging with which the product was delivered. Ask for a return label if you do not already have one. NOTE! If you send in another way than with our return label, contact us first and check the shipping cost.
If the complaint is approved, the value of the item + any return shipping will be refunded. Alternatively, we can charge your account on discsport with the sum.
4. Color and weight of discs
The shop at discsport is built so that you can only choose the color and weight combinations that are in stock. So you get the weight and color you order!
However, stock errors sometimes occur. In the case of discs, we therefore reserve the right to:
1) send max 2g weight difference.
2) send another shade / other color name within primary color, eg red pink instead of red. (primary colors: red, orange, yellow, blue etc).
Hot Releases For some releases, when the pressure is really high and many people order in the same second, it may happen that a weight / color combo is double sold. We then try to offer an equivalent alternative as far as possible.
I Dye /Fly Dye etc. means that the disc / frisbee is in a multicolored "batik" pattern. These occur in a number of variations and the article image shows only one example. Common patterns are splash, swirl or stripes. This means that you can count on a different color / pattern combination than the one shown on the article page.Transition/Swirly means that the disc can have basically any color. These color combinations occur when the disc manufacturer changes color in the press (which is still popping out discs!). Sometimes it can be a form of marble end / swirl structure between colors / shades.
5. Purchase Information
When ordering, an agreement on purchase is made when you choose to confirm your purchase at checkout. An automated order confirmation will then be sent to your registered email address. Ordered products remain the property of DiscSport until they are fully paid for. Your order will be sent from our central warehouse in Stockholm. Changes and additions must be made before your order is processed and sent from us. If you discover any errors in your order, it is therefore important that you contact our Customer Service immediately to change your order if possible.
In the event of obvious errors (eg incorrect price, system bug, printing error, etc.), we reserve the right to correct the error afterwards. If you are not satisfied with our correction, you of course have the right to cancel your order.
Delivery of a new order may be refused due to an unapproved credit check, that the customer does not have a payment history with us or that there are previously unpaid orders. Any customer payments regarding orders not yet delivered may be set off against previously unpaid orders if these are not paid.
We also reserve the right not to carry out an order in cases where the product is out of stock, if the maximum number per customer has been exceeded or in the event of technical errors. We only enter into agreements with an adult person, or alternatively a minor with the consent of a guardian and with a legal person.
6. Prices, discounts and payment methods
Prices: For customers outside the EU, the prices are exclusive of VAT. Any fees for shipping and cash on delivery may be added, which in such cases is stated at checkout. After an order has been confirmed, the price can only be changed due to circumstances beyond our control (eg war, natural disasters, etc.) and in the event of obvious inaccuracies in the stated price (eg due to system bugs, publication errors). All prices are stated including VAT for customers in Sweden and within the EU.
Discounts: Current conditions apply to each discount. Discounts may change in retrospect if incorrect deductions have occurred due to system bugs or publishing errors that are in conflict with the terms.
We offer the following payment options:
Card payment – Visa, MasterCard. Safe and secure through Svea Checkout. Opportunity to save card information.
Swish – Swish - Swish is paid directly through Svea Checkout. For manual / cash payment we have a separate number: Send payment to Send payment to 123 396 88 23 (Svensk Discsport)
.
Dont forget to write your order no as message. Read more about Swish
Invoice – Invoicing is handled by Svea Ekonomi, the invoice is sent to the email specified at the time of purchase. Due date 14 days from the time the invoice is sent. After another 5 days, a letter reminder will be sent (SEK 60). After another 7 days, the invoice goes on to debt collection (SEK 180).
Prepayment – Wire to our bank account:
IBAN (EUR): SE04 5000 0000 0593 0826 7875
SWIFT: ESSESESS
Bank Address: SEB, SE-106 40 Stockholm
We will send order when payment has been registered. To speed up order handling, send bank receipt from your internet bank to:
info@discsport.se.
Direct bank payment – After you have confirmed your purchase at the checkout, you will be transferred to your internet bank to complete your payment. The money will be deducted directly from your account when you approve the transaction.
7. Delivery Information
Delivery time is determined by the shipping method you choose at checkout. We resarvation us for longer delivery times due to incorrect distribution, incorrect handling of shipping companies or anything else that is beyond our control. We cannot offer any compensation due to a delivery delay.
In the event of a return to us, you as a customer bear the transport risk.
For non-triggered packages, we charge you 25 EUR for incurred expenses. Therefore, remember to always pick up your orders within 14 days of your package arriving at the post office.
8. Handling Errors & Transport Damage
Contact our customer service if you have received an order that has been handled incorrectly. We ensure that you receive a new correct delivery as soon as possible and at no extra cost.
If the product is damaged during shipping at the time of delivery, we recommend that you report it immediately to our customer service. In order for us to be able to complain about the damage, we need to report the transport damage to the freight forwarder within 1-3 days. We are therefore grateful if you report the damage within this time. We will arrange a new delivery free of charge for you as a customer so that you get a faultless product. If the shipping damage is visible on the outer packaging, it is important that you point this out when receiving the package. In order for the complaint against the freight forwarder to be handled correctly, you must save the packaging, the address label and any pallet that came with the shipping-damaged consignment.
9. Privacy, Personal information and Marketing
On Friday 25 May, the new EU regulation GDPR (General Data Protection Regulation) will come into force, which will replace the Swedish Personal Data Act (PuL). The new regulation tightens the requirements on us as a company how we handle your personal data.
In connection with the GDPR, we have clarified and renewed our data protection policy. Read more about our data protection here..
When you shop with us, you enter personal information such as name, address, email address, telephone number and in some cases also social security number. We need this information to deliver the product to you, but also for handling warranty matters or returns. Social security number is required for any credit information, eg when the invoice is chosen as the payment method.
Read more about how we handle customer data.
10. Contact & Other Information
Praise or complaints are gratefully received via our Customer Service. In the event of a dispute, our goal is to always arrive at the best possible solution to what has happened. In the event of a dispute with the General Complaints Board (ARN), we always follow the recommendation given by ARN. The Consumer Purchase Act (KKL) and the Distance Trading Act (DHL) are mandatory laws we as retailers work according to. Our terms of purchase complement these two laws.
