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Terms & Conditions

Exchange, right of withdrawal and Complaint

1. Right of withdrawal and Open purchase
2. Returns
3. Complaint
4. Color and weight of discs
5. Flight Ratings (Speed / Glide / Turn / Fade)

Purchase, Prices and Payment methods

6. Purchase information
7. Prices, Discounts and payment methods
8. Cart Protection

Delivery and Packing Errors

9. Delivery information
10. Handling Errorss & Transport Damage

Other

11. Privacy, personal information and marketing
12. Contact and other information

1. Right of withdrawal and Open purchase

You who buy goods or services online are entitled to two weeks of remorse (14 days). DISCSPORT.SE /FI / EU complies with the Consumer Purchase Act and the E-Commerce Act, which can be read on the Swedish Consumer Agency's website..

2. Returns

Returns must be unused, whole and clean and in undamaged original packaging if available. For golf discs, of course, they must be unthrown.

Returns can only be accepted on presentation of a receipt.

When exercising your right to return, you as the customer are responsible for the return shipping. Other costs, such as the cost of the item and any shipping cost from us to you will be refunded.

Read more about how to make a return here!

3. Complaint

Contact us as soon as you discover the error. We need to get in a picture that clearly shows what is wrong. We handle each complaint individually and get back to you as soon as we have made an assessment. Save your packing slip/receipt until the complaint is complete. In the event of an approved complaint, we are of course responsible for shipping, return shipping and overheads related to the product you have complained about.

Complaint about discs:
Make a complaint if the disc has visible defects, e.g. scratches, notches, wrong shape or uneven finish or if the print is bad or wrong. We cannot accept complaints where you are, for example, dissatisfied with the disc's flight characteristics or think that the stability doesn't match the disc manufacturers' numbers or what you got.

Before you return a complaint, it needs to be approved and registered by us.

Read more about how to register a complaint here!

4. Color and weight of discs

The shop at discsport is built so that you can only choose the color and weight combinations that are in stock. So you get the weight and color you order!

However, stock errors sometimes occur. In the case of discs, we therefore reserve the right to:

1) send max 2g weight difference.
2) send another shade / other color name within primary color, eg red pink instead of red. (primary colors: red, orange, yellow, blue etc).

I Dye /Fly Dye etc. means that the disc / frisbee is in a multicolored "batik" pattern. These occur in a number of variations and the article image shows only one example. Common patterns are splash, swirl or stripes. This means that you can count on a different color / pattern combination than the one shown on the article page.

Transition/Swirly means that the disc can have basically any color. These color combinations occur when the disc manufacturer changes color in the press (which is still popping out discs!). Sometimes it can be a form of marble end / swirl structure between colors / shades.

5. Flight Ratings (Speed / Glide / Turn / Fade)

De flesta tillverkare försöker beskriva discens flygegenskaper med så kallade fligh ratings. Detta är dock ingen exakt vetenskap då små form-variationer från en pressning till en annan kan påverka flygegenskaperna, tex vad gäller kupol- eller rimhöjd. Flight ratings kan även skilja mellan olika tillverkare.

Vi förbehåller oss rätten att kunna skicka discar med max 1 siffra fel. Detta då tillverkare ibland byter flight ratings eller har olika flight ratings inom samma mold.

6. Purchase Information

When ordering, an agreement on purchase is made when you choose to confirm your purchase at checkout. An automated order confirmation will then be sent to your registered email address. Ordered products remain the property of DiscSport until they are fully paid for. Your order will be sent from our central warehouse in Stockholm. Changes and additions must be made before your order is processed and sent from us. If you discover any errors in your order, it is therefore important that you contact our Customer Service immediately to change your order if possible.

In the event of obvious errors (eg incorrect price, system bug, printing error, etc.), we reserve the right to correct the error afterwards. If you are not satisfied with our correction, you of course have the right to cancel your order.

Delivery of a new order may be refused due to an unapproved credit check, that the customer does not have a payment history with us or that there are previously unpaid orders. Any customer payments regarding orders not yet delivered may be set off against previously unpaid orders if these are not paid.

We also reserve the right not to carry out an order in cases where the product is out of stock, if the maximum number per customer has been exceeded or in the event of technical errors. We only enter into agreements with an adult person, or alternatively a minor with the consent of a guardian and with a legal person.

7. Prices, discounts and payment methods

Prices: All prices are stated including VAT for customers in Sweden, Norway and within the EU. For customers outside the EU, the prices are exclusive of VAT (however prices are the same in both cases).

Any fees for shipping and cash on delivery may be added, which in such cases is stated at checkout. After an order has been confirmed, the price can only be changed due to circumstances beyond our control (eg war, natural disasters, etc.) and in the event of obvious inaccuracies in the stated price (eg due to system bugs, publication errors).

Discounts: Current conditions apply to each discount. Discounts may change in retrospect if incorrect deductions have occurred due to system bugs or publishing errors that are in conflict with the terms.

Payment Options: We use Svea Checkout. Payment options depends on country you shop from, whether you have shopped before and whether you enter your social security number or not. We also have PayPal (link below Svea Checkout).

About Card payment – Visa, MasterCard. Safe and secure through Svea Checkout. Opportunity to save card information.

Swish – About Swish - Swish is paid directly through Svea Checkout. For manual / cash payment we have a separate number: Send payment to Send payment to 123 396 88 23 (Svensk Discsport)
.
Dont forget to write your order no as message. Read more about Swish

About Invoice – Invoicing is handled by Svea Ekonomi, the invoice is sent to the email specified at the time of purchase. Due date 14 days from the time the invoice is sent. After another 5 days, a letter reminder will be sent (SEK 60). After another 7 days, the invoice goes on to debt collection (SEK 180).

About Direct bank payment – After you have confirmed your purchase at the checkout, you will be transferred to your internet bank to complete your payment. The money will be deducted directly from your account when you approve the transaction.

8. Cart Protection

The site has a shopping cart protection that is valid for 10 min. For each new event (add item, go to shopping cart or checkout) the protection is extended by 10 new minutes. Go to shopping cart and hold mouse over color / weight to see end-time. Likewise, if the shopping cart is left inactive for 10 minutes, all items will be available for purchase again.

Hot releases - Exceptions when shopping cart protection does not apply!
With extra hot releases, such as first runs and other limited edition discs, many people press the buy button in the same second. in these cases the same disc can be added to the cart by several people. (The one who manages to complete his order first gets the disc and the others are left without. Item jumps out of cart).

Alternatively, a weight / color combo can be double-sold. We then try to offer equivalent alternatives as far as possible. Or if not possible, we do a refund.

Two tips for hot releases:
1. Do as much as possible before release, eg log in, add to shopping cart other things you should have.
2. Choose a payment method that you know is fast.

9. Delivery Information

Delivery time is determined by the shipping method you choose at checkout. We resarvation us for longer delivery times due to incorrect distribution, incorrect handling of shipping companies or anything else that is beyond our control. We cannot offer any compensation due to a delivery delay.

In the event of a return to us, you as a customer bear the transport risk.

For non-triggered packages, we charge you 25 EUR for incurred expenses. Therefore, remember to always pick up your orders within 14 days of your package arriving at the post office.

10. Handling Errors & Transport Damage

Contact our customer service if you have received an order that has been handled incorrectly. We ensure that you receive a new correct delivery as soon as possible and at no extra cost.

If the product is damaged during shipping at the time of delivery, we recommend that you report it immediately to our customer service. In order for us to be able to complain about the damage, we need to report the transport damage to the freight forwarder within 1-3 days. We are therefore grateful if you report the damage within this time. We will arrange a new delivery free of charge for you as a customer so that you get a faultless product. If the shipping damage is visible on the outer packaging, it is important that you point this out when receiving the package. In order for the complaint against the freight forwarder to be handled correctly, you must save the packaging, the address label and any pallet that came with the shipping-damaged consignment.

11. Privacy, Personal information and Marketing

New data protection provision (GDPR)

On Friday 25 May, the new EU regulation GDPR (General Data Protection Regulation) will come into force, which will replace the Swedish Personal Data Act (PuL). The new regulation tightens the requirements on us as a company how we handle your personal data.

In connection with the GDPR, we have clarified and renewed our data protection policy. Read more about our data protection here..

When you shop with us, you enter personal information such as name, address, email address, telephone number and in some cases also social security number. We need this information to deliver the product to you, but also for handling warranty matters or returns. Social security number is required for any credit information, eg when the invoice is chosen as the payment method.

Read more about how we handle customer data.

12. Contact & Other Information

Praise or complaints are gratefully received via our Customer Service. In the event of a dispute, our goal is to always arrive at the best possible solution to what has happened. In the event of a dispute with the General Complaints Board (ARN), we always follow the recommendation given by ARN. The Consumer Purchase Act (KKL) and the Distance Trading Act (DHL) are mandatory laws we as retailers work according to. Our terms of purchase complement these two laws.